Privacy Policy

Effective Date: 02.12.2024

Last Updated: 19.03.2025

Organization Details & Contact Information

FlippaGo is operated by AZ Adventure s.r.o.:

Company Name: AZ Adventure s.r.o.

IČO: 08949883

Address: Na Folimance 2155/15, Vinohrady (Praha 2), 120 00 Praha, Czech Republic

Email: info@flippago.com

Phone: +420 774 989 029

Welcome to FlippaGo (“we,” “our,” or “us”). Your privacy matters to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

As we operate in the Czech Republic, we comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and local data protection laws.

1. Information We Collect

When you use FlippaGo, we collect different types of personal data:

1.1 Information You Provide to Us

• Account Information – Your name, email, password, phone number, and profile details when you register.
• Payment Details – Payment and transaction information (processed securely by third-party providers).
• Listings & Transactions – Details of items you list, buy, or sell.
• Customer Support – Communications with our support team.

1.2 Information We Automatically Collect

• Device & Usage Data – IP address, browser type, operating system, and website interactions.
• Cookies & Tracking Technologies – We use cookies to personalize content and analyze site traffic.

1.3 Information from Third Parties

• Payment Processors – We receive limited payment-related details.
• Social Media Integration – If you log in via Google or Facebook, we collect public profile data (with your permission).

2. How We Use Your Data

We process your personal data to:

✅ Provide and improve our services.

✅ Process transactions securely.

✅ Detect fraud and ensure platform security.

✅ Comply with legal obligations.

✅ Personalize your user experience.

3. Legal Basis for Processing (GDPR Compliance)

We process your data based on:

• Contractual Necessity – To provide our services (e.g., account creation, transactions).
• Legitimate Interests – To enhance user experience, prevent fraud, and protect our platform.
• Legal Obligations – To comply with Czech and EU regulations.
• User Consent – For marketing communications (you can opt-out anytime).

4. How We Share Your Information

We do not sell your personal data, but we may share it in the following cases:

• With Service Providers – Payment processors, shipping partners, and analytics tools.
• With Law Enforcement – If required by Czech or EU authorities.
• With Other Users – Your username, profile, and listing details are public on our platform.

5. Data Storage & Security

We take security seriously:

🔐 Data is stored securely in compliance with GDPR and Czech laws.

🔐 We use encryption, firewalls, and access controls to prevent unauthorized access.

🔐 Payment data is handled by PCI-DSS-compliant third-party processors.

We only keep your data for as long as necessary for legal and operational reasons.

6. Your Rights Under GDPR

As a user in the Czech Republic, you have the right to:

• Access Your Data – Request a copy of your personal data.
• Correct Your Data – Update inaccurate or incomplete details.
• Delete Your Data – Request removal of your personal data.
• Restrict Processing – Limit how we use your data.
• Data Portability – Request your data in a structured format.
• Object to Processing – Opt-out of direct marketing or automated decisions.

To exercise these rights, contact us at [Insert Contact Email].

7. International Data Transfers

FlippaGo primarily stores and processes data within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure safeguards like Standard Contractual Clauses (SCCs) to protect your privacy.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience:

🍪 Essential Cookies – Required for basic functionality.

📊 Analytical Cookies – Help us improve our platform.

🎯 Marketing Cookies – Used for personalized advertising (with consent).

You can manage cookie settings via [Cookie Preferences].

9. Children’s Privacy

FlippaGo is not intended for users under 16 years old. If we detect a minor’s data, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Major changes will be communicated via email or a website notice.

11. Contact Information

For privacy-related concerns, reach out to us:

📧 Email: info@flippago.com

📍 Address: Na Folimance 2155/15, Vinohrady, 120 00 Praha, Czech Republic

📞 Phone: +420 774 989 029

If you believe we have mishandled your data, you can lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů - UOOU) in the Czech Republic.