Support & Contact

Welcome to FlippaGo Support! We’re here to assist you with any questions, issues, or feedback regarding our platform. Whether you're a buyer or a seller, our dedicated support team is available to help resolve any concerns efficiently.

How to Contact Us

1. Customer Support Email

For general inquiries, technical support, or account-related issues, feel free to reach out to us via email: 📧 Email: info@flippago.com

Our support team aims to respond within 24-48 hours to ensure timely assistance.

2. Phone Support

For immediate support, you can call us during our business hours: 📞 Phone: +420 774 989 029

⏰ Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

Please note that response times may vary during peak hours.

3. Live Chat (Coming Soon!)

We are working on launching a live chat feature that will allow real-time assistance directly on our platform. Stay tuned for updates!

4. Office Address

For business inquiries, correspondence, or in-person visits, you can find us at: 🏢 Company Name: AZ Adventure s.r.o.

🆔 IČO: 08949883

📍 Registered Address: Na Folimance 2155/15, Vinohrady (Praha 2), 120 00 Praha, Czech Republic

Please schedule an appointment in advance if you wish to visit our office.

Help Center & Self-Help Resources

We encourage users to check out our self-help resources for quick answers and guidance:

• FAQs: Find answers to common questions about buying, selling, and using FlippaGo. https://flippago.com/faqs
• How It Works: Step-by-step guide on how to list items, make purchases, and navigate the platform. https://flippago.com/faqs
• Prohibited Items Policy: Learn about items that are restricted or banned from being listed on FlippaGo. https://flippago.com/faqs
• Refund & Return Policy: Understand how refunds and returns work on our platform. https://flippago.com/faqs
• Privacy Policy: Details on how we handle your data and protect your privacy. https://flippago.com/privacy-and-policy
• Terms & Conditions: The rules and guidelines governing your use of FlippaGo. https://flippago.com/terms

Report an Issue or Submit Feedback

We value your feedback and strive to improve our platform. If you encounter an issue or would like to share suggestions, you can:

📧 Email: support@flippago.com (for technical issues and bug reports)

📢 Submit Feedback:

If you suspect fraudulent activity or violations of our policies, please report them immediately through our Report a User feature in the app or via email.

Legal & Compliance Information

FlippaGo is operated by AZ Adventure s.r.o., a registered company in the Czech Republic, and we comply with all relevant local and EU regulations, including the General Data Protection Regulation (GDPR) (EU) 2016/679.

For regulatory or legal matters, contact us at legal@flippago.com.

If you believe your consumer rights have been violated, you can file a complaint with the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) or the Office for Personal Data Protection (Úřad pro ochranu osobních údajů - UOOU).

Thank you for using FlippaGo! 🚀 We are committed to making your experience seamless and enjoyable. If you ever need assistance, don’t hesitate to reach out!